FAQ topic
About WheatleyWorldwide
Who you deal with, what we plan and how we research.
Where are you based, and can we talk to a real person?+
We are in Tadcaster, North Yorkshire, between York and Leeds, and yes: when you call 07877 146070 you get Beth or Si, the two people who own the business and plan the trips. No call centre, no ticket queue. Most of our clients are in Yorkshire and we are happy to talk anything through on the phone or by video call wherever you are. Read more
Are you a licensed business?+
Yes, and you can verify every claim independently, which is how it should be. WheatleyWorldwide Ltd is registered at Companies House (company 16634995), holds its own Air Travel Organiser's Licence 12956 from the Civil Aviation Authority, and is a member of the Travel Trust Association (X6411). We put the numbers on everything so you can check them, not just admire them. Read more
What kinds of trips do you plan?+
Everything from a week in Benidorm to a month across Australia and Fiji. In practice: family holidays, honeymoons, cruises, ski weeks, stag and hen trips, golf trips, milestone birthdays and long-haul multi-centre itineraries through Asia, the States and beyond. The common thread is not the budget, it is that the trip is thought through before you pay for it. Read more
Do you only do luxury?+
No and no. We plan two-star Benidorm apartments and five-star Fijian island resorts with the same care, because the judgement matters more at the budget end, not less: when there is no money spare, booking the wrong hotel hurts more. What we do not do is pretend a cheap option has no trade-offs. We will tell you what they are and let you decide. Read more
How quickly will I get my quote?+
Quickly, and we say so if it will take longer. A straightforward package comparison usually comes back within a day or two; a complex multi-stop itinerary takes longer because we check every part of it rather than forwarding brochure copy. Either way we tell you when to expect it when you enquire, and if something slows us down, you hear that from us, not silence. Read more
Will you tell me what is wrong with a hotel?+
Yes, it is the most useful thing we do. Before a hotel goes in one of our proposals we research the things the photos never show: which floors the lifts actually reach, which rooms sit above the entertainment, whether the kids' facilities run on your dates, what recent guests keep complaining about. Every option in a WheatleyWorldwide proposal comes with its drawbacks stated. If a hotel has none listed, we have not finished checking it. Read more
Have you actually been to the places you sell?+
A lot of them: 47 countries between us so far, and counting. Every destination guide says whether we have been, and which of us if only one went. Where we have not, we say so, and we do the research instead of guessing: cross-checked reviews, maps, seasonal opening dates and people we trust who have been. We would rather tell you "we have not stood there ourselves, but here is what we verified" than fake familiarity. Read more
How do I get started?+
Tell us the dream, however vague. Use the enquiry form, email discover@wheatleyworldwide.co.uk, message us on Instagram or Facebook, or call 07877 146070. "Somewhere hot in October, two kids, about three grand" is a perfectly good starting point; the questions we ask back are where the trip starts taking shape. Read more
Dream. Explore. Discover.