Reviewed 19 September 2026
The short answer
Deal with the immediate problem, keep evidence and tell us early so we can help while options still exist.
Travel advice
When things go wrong
Delays, cancellations, lost baggage, hotel problems and contacting us.
Disruption
What to do when your flight is delayed
Care, communication, evidence and the difference between assistance and compensation.
DisruptionWhat to do when your flight is cancelled
Re-routing, refunds and protecting the rest of the trip.
DisruptionLost or delayed baggage
The report to make at the airport and the evidence insurers and airlines need.